Most helpful reviews first
We received a bill today dated 2/5/18, saying we owe them a previous balance, yet it took me 3 calls to 888-409-8944 and "Jennifer & another scammer" to get a breakdown of the amount they want me to pay and they claim a bill was sent last month dated 1/4/18, yet they...Read more
Company wrote 0 private or public responses to the review from Feb 09.
went to pay my phone bill and there is an additional provider charging me for long distance service. Called the number on the bill and found out that the number belongs to USBI. So who are these people, how can they just show up on my bill? I was never informed of this...Read more
Company wrote 0 public responses to the review from Mar 10.
This company USBI called my home in December. I answered the phone, and that was my first mistake. The woman on the other end of the phone said that she was with USBI, from Peak Communications, and that Century Link was merging with USBI, and I had NO CHOICE but to...Read more
Company wrote 0 public responses to the review from Feb 14.
They took advantage of a senior no permission from me the head of household. SCAM is there a class action suite yet? I don't need a long distant carrier. It was just added in. No permission here. I am so disappointed and very concerned that my information my phone...Read more
Company wrote 0 public responses to the review from Jan 05.
These unauthorized charges have been happening for a yr now. I'm getting sick and tired of this. They charge me 9.95 each month for services i don't want and i have no need for because there is no phone to be charging. I'm using centurylink. They have been some what...Read more
Company wrote 0 private or public responses to the review from Oct 29, 2017.
I didn't like
- Unathorized charges
this company is a scam company. They use your phone company to bill for them. I do not know why your very own phone company would accommodate a scam like this but they do. And, they have a memorized excuse for doing so. I think this might be a scam too because you have...Read more
Company wrote 0 public responses to the review from Jan 03, 2017.
I didn't like
- Scam company
Usbi Customer Care Review
Called their HQ to cancel. Message said wait time 30-60 mins or leave phone # and someone will get back to me within 24-72 hrs. Obviously a stall tactic to hope you just give up and continue paying for their "service". What a scam. Does the FCC know about these theives?
Company wrote 0 public responses to the review from Feb 01, 2017.
HI, I work for Americatel Long Distace customer service and we have the same issue. On the AT&T invoices(for example and if the bill is not separated) appears AT&T local charges $20.00, Americatel LD $5.00 and USBI another $5.00. Allow me to explain customers, that we...Read more
Company wrote 0 public responses to the review from Nov 10, 2016.
I WORK FOR AT&T's CUSTOMER SERVICE DEPARTMENT, WHEN YOU SEE A CHARGE ON YOUR BILL WITH A USBI CHARGE. DO NOT BLAME YOU PHONE PROVIDER. YOU NEED TO CONTACT THE USBI COMPANY. USBI IS SUCH A SMALL COMPANY THEY ARE NOT LARGE ENOUGH TO BILL ON THERE OWN SO THEY DO MASKED...Read more
Company wrote 0 public responses to the review from Jul 27, 2016.
Frontier Communications bought Verizon's business in Malibu, CA. so I contact Frontier to order BASIC phone service when I moved. But the call was routed (by Frontier?) to a bunch of crooks at USBI. The sales guy insisted that the internet + phone at $65 per month was...Read more
Company wrote 0 public responses to the review from Jul 14, 2016.
I didn't like
- Customer service agents
- Any part of this business
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