USBI
Reviews and Complaints
www.billview.com
Anonymous
San Diego, California
Unauthorized charge on TN:408244****
Hi, Unauthorized charges from USBI for the following have appeared on a SCHENKER invoice. Line number : 408244****. Service : VT VOICE MONTHLY USG FEE. Statement date : 05/01/2012. Amount : $3.00 These services were not requested by the legal owner of these lines, and must be cancelled, credited and blocked from further charges ASAP. Please process a credit for this and all other charges that have been assessed by this provider on this line to date. Be advised that as the billing aggregator, you are responsible for having billed these charges and are responsible for refunding unauthorized charges per PUC rules.
Anonymous
Los Angeles, California
SCAM SCAM SCAM !
This company called my house and spoke to my mom, which by the way is not authorized to make any changes, and somehow tricked her in thinking she was going to save big $ on her AT&T because she qualified for a low income program. Well it turns out that this company is billing me $14 apart from our high AT&T bill. Oh and to cancel was nearly impossible after 3 hours (no kidding!) 6 diff reps and someone saying we are not still responsible for charges, I am fed up and mad that AT&T allows this to happen to their customers.
3 comments
Anonymous
Gainesville, Florida
USBI ONE LINK scam
I started seeing charges on my AT&T phone bill from some random company called USBI. These were all long distance charges, (I had unlimited long distance for only $14 a month with AT&T). So I call USBI company and they said I authorized them to charge me for long distance calls. I was baffled, and thought they were out of their minds. This made no since to me. I would never authorize a company to start charging me insanely higher than the unlimited long distance plan I currently had (for so cheap). They played some fabricated recording, in which one of the questions they ask me my mothers maiden name, and my response was not even her maiden name. I complained to AT&T about this and asked them why in the world would they agree to let some third party company charge me for long distance calls when I already get unlimited for sooooo cheap any way. They were just ignorant in response. It made no since. I switched to COX, (who I heard does not allow 3rd party charges from scammers without consulting the clients first). I have called numerous time to USBI and finally they tell me they will credit $23. I told them no that, that is not ok, and to credit the whole charge, being that it was an illegal charge to my account anyway. They say the credit is courtesy. I laugh and hang up. PLEASE SOMEONE START A CLASS ACTION SUIT... PLEASE
Loss:
$65
3 comments
Anonymous
New York, New York
Usbi,charge 20.40 x non authorized calls
For many Years I have an Package Account with Verizon,this past month we had a charge for a unknown so called ONE LINK COMUNICATIONS ,that I never talk to them,and worst, I didn't ask anybody to change my phone services,since for many years I'm satisfied with the service provided for Verizon..What I'm not HAPPY with VERIZON is that they say that they are not responsible for the charges,that I have to pay .I called USBI,and the answer,they are no responsible either and ONE LINK just say someone aprove the charges and hang out.I tried my best to report this fraudulent ONE LINK COMUNICATIOS,with not aval.
Anonymous
Pima, Arizona
USBI did not talk to person on account did not state name of co or any additional charges to Quest
USBI played the recording they did not talk to person on account they stated they had to verfy changes to the long distant plan never stated a charge this was in 2006 in my mothers name in 2007 she passed away. Not knowing that this was on her account I changed the account to my name this was just added to my account I thought it was part of Quest charges. I just found out this was a different company because Quest changed the way they showed the bill on the statement. It had not been used since 2006 i did not even know it was a seperate bill from Quest. I called and canceled it.
pipio
Washington, District Of Columbia
USBI phone company lied to me
USBI called me telling me that I already had long distance service on my phone & that they could save me $14/month if I switched to USBI. I asked the gentleman, "really, do I have long distance on my phone? I could have sworn I didn't." He replied, "oh yes you do have long distance service & I can save you $14!" I continued to speak with this gentleman & again asked him to confirm if I did indeed have long distance service on my phone. He confirmed it once again. I switched to USBI to save the $14. LIAR Not only did he lie to me telling me twice that I already had long distance, but, according to Verizon, my main phone service provider, he didn't even have access to my account to be able to tell whether or not he would be able to save me any money at all! LIARS!!! I put a freeze on them thru Verizon Never again doing business with those LIARS!
clavelle
Clarksville, Tennessee
Charged me for unauthorized services
I just received my phone bill and had an extra $33+ charges.When I called USBI I was told I did the ordering online. I have asked for a copy and was promised it would be sent. So far no copy. Can't anyone do anything to stop this scam? I am sure there are many people who do not scan their bills as carefully as I do and some older people who would simply pay the bill and never question it because they are not aware of the process for questioning the billing procedures. I have had ATT stop all third party charges.
ynot
Nixa, Missouri
USBI Scammed my thru AT&T
USBI have scammed us by falsely claiming we authorised them to move our long distance to At&T using them. (their company is teleuno, Inc).How this goes down is very deceptive, a simple call saying is this so&so, you reply yes, they say we would like to show you some long distance advantages, you say no & hang up, simple as that. One month later they send you a bill. This stinks we reoprted them to our origonal provider IDT (wonderful folks ) who gave us a code told us to call AT&T and put in a freeze. They (IDT) have taken up our case.
2 comments
lovelife
Washington, District Of Columbia
PISSED OFF
Just open my Verison bill to see a charge from USBI don't know them never used them! Called thier office talk to a John (sure that not his real name)to be told that the account was closed, aand a refund was issued not sure that at all true. this compnay must get your number and name from spear fishy watch out the site you visit. Many are just looking for your name and number to make a fast buck. If this happens to you file a complaint, dont take it laying down, it is unproffessional, and it must be legal some where!
allstar
Newark, New Jersey
USBI a phone scam company has been billing me for nothing
My verizon bill has had extra charges on it from USBI who has been fraudulently billing me as a long distance carrier since 06. I am amazed that this is allowed to go on with no accountability. Upon contacting them I was told that I would be canceled but there was no chance of any reimbursement. I also was not given any confirmation number. I was told I would be e-mailed the request for this service which I have yet to see. I can not comprehend how this is leagal and would love input on how to recoup the money that has been stolen from me.
24 comments
Kwabena Wvc
Kelso, Washington
ATT / USBI
After switching from AT&T to sprint, I paid my AT&T bill over the phone with my debit card. Within a couple of days charges started showing up on my bank statement from companies I've never heard of (& som I have), & never ordered anything from, such as the TOBI wrinkle remover/ steamer, miracle blade, freelance, bun & thigh roller, doubleday book, fitwalk, life fit labs, colon zen (not sure I want to know much about this one ), good ol' vistaprint (can't believe they are still around), GNS vitamins, pink patch, bidfuel, & grantsitenet, this is BS!!, What a coincidince that it all began as soon as I paid off AT&T's collectors! Yes I'M PISSED
Loss:
$400
3 comments
jack g Zzh
Columbia, Missouri
Scammed by ATT and USBI
I'm pissed at USBI. It's a scam assisted by ATT. The phone company gets something for billing and sending the money to these orfices. I think we should all file a small claim in every local court and have USBI lose when no one appears to give testimony. I can't believe the so called oversight committee of the federal government allows these companies( ATT and USBI ) to operate a scam on the people who pay their bills and try to be good citizens. I did file a stop billing order with the phone company for all third party billing. We will see if it works.
jack g Zzh
Columbia, Missouri
Pissed at USBI phony phone bill
USBI, a phony phone service. I was billed on my ATT home phone bill for $15,22 for WHAT. They advised I had applied for their service via computer. I filed a complaint with ATT and issued a stop order for 3rd party billing. ATT has to get something for collecting for these *** people. If this doesn't work I will file a small claim and they will either appear or lose by default. I think the people being scammed should put ATT's *** in a bind to get this stopped. If I can be of service in this matter please advise.
Kyrie Iql
Ottawa, Ontario
They Got Me Too But Only Once
They got me but now I reported them to various agencies.....these deceptive dogs!!!!!!!! I will get all my money back or I will get them you can be sure of that. All of you should put pic jams on your phone service so this will not happen to you as well. Report them on line there are lots of places to do that. Just do a google search and you will find all these places. I hate this company and like I said I will get there rat *** *** for doing this. this is deception. you dont mess with Zohan
Loss:
$30
1 comment
Anonymous
Philadelphia, Pennsylvania
USBI chgs on Verizon bill
I came home to find a phone bill with a charge from USBI. After three calls to them - in Manilla! - I was told my husband ordered it through the internet. They could provide me with no proof, not even an email address. Then thy told me I had to pay the charge or be tuned over to a collection agency! Of course, they'll issue me a credit. What kind of *** is that? The "Supervisor" could not provide me with corporate HQ info or names! This is fraud at it's finest - why does Verizon allow this?? Where are the regulators? Where's the government?
1 comment
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I called today to USBI and I spoke to a rep. I ask them why are they charging $27.00 in my bills every month I never asked for this service and the lady gave me a nasty service I requested to talk to a supervisor she transfered :( my call and the supervisor MARIA GARCIA was worse than the lady that was talking to me first, MARIA didn't let me talk she was talking over me and at the end she said well you owe that money you have to pay and that's the bottom line. I would like to know where can I make a complain about this company.
I have been fighting USBI for three months. They have charged the company I work for a total of $292.99 in long distance charges through our Frontier account..
When they called they told me they were Frontier (Not USBI) and it would not cost us any more money.. but was just a different billing system.I finally told them yesterday if there were anymore charges I was calling the Public Service Commission.. The man I was talking to was not very nice and told me there would not be anymore charges.
Evidently I authorized this service in July, didn't know what was going on until August when I cancelled the service. It's now Oct and I'm still dealing with them...
Just fire AT&T as well as USBI. Lots of phone companies out there looking for your custom. Don't forget to dispute the bogus charges on the bill when it comes.