USBI
www.billview.com
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USBI Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
USBI has 1.0 star rating based on 17 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Most users ask USBI for the refund as a solution to their issues.
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
Anonymous
Just showed up one day
went to pay my phone bill and there is an additional provider charging me for long distance service. Called the number on the bill and found out that the number belongs to USBI. So who are these people, how can they just show up on my bill? I was never informed of this by my primary phone carrier, did I get hacked? is this a scam? what's going on? Current phone provider is of little help and will "get back with you", still waiting for them to reply. Not much luck with internet phone chat, had to wait 32 minutes to hear the same thing I don't see paying for the same service twice, don't understand how the primary carrier let this happen
Reason of review:
Problems with payment
1 comment
Merwin Mrx
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Fraud Bill
Rating Details
We received a bill today dated 2/5/18, saying we owe them a previous balance, yet it took me 3 calls to 888-409-**** and "Jennifer & another scammer" to get a breakdown of the amount they want me to pay and they claim a bill was sent last month dated 1/4/18, yet they cannot provide me with a copy of it and there is nothing on their website showing a breakdown either! I will not pay this and Monday morning this will be reported to the State of PA Attorney General, the PUC, State & Federal Politicians, Verizon and the 4 television stations (ABC, CBS, FOX and NBC) for further investigation!
Loss:
$17
Reason of review:
Poor customer service
Preferred solution: The bill justified as I believe it is a SCAM!!!!!!!!!!!!!!!!!!!!!!
Anonymous
USBI Lied!
Rating Details
This company USBI called my home in December. I answered the phone, and that was my first mistake. The woman on the other end of the phone said that she was with USBI, from Peak Communications, and that Century Link was merging with USBI, and I had NO CHOICE but to complete the change over On The Phone to complete the merge just like all other Century Link customers had to Now, I consider myself a reasonably intelligent person, but she was VERY convincing, so I completed the phone transfer with a guy she forwarded me to over to the new company. She also said that my bill would actually be going down, so that was also a plus, but it was a lie. Century Link is NOT merging, and this USBI company flat out lied to take my long distance away from them, and they were charging me more for the service. I may not have known this had it not been that two weeks ago we tried to call relatives in California, but the recording said there was NO LONG DISTANCE CARRIER, and I had to call Century Link to fix the problem. It was then that we found out about this scam!
Loss:
$25
Reason of review:
They Lied
Preferred solution: Stop lying to get your business, or loose your business because you lied.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unauthorized charges
Rating Details
These unauthorized charges have been happening for a yr now. I'm getting sick and tired of this. They charge me 9.95 each month for services i don't want and i have no need for because there is no phone to be charging. I'm using centurylink. They have been some what helpful in this matter. I've tried to get them to block usbi charges but this last time they said i have to contact usbi. Which I have done and they just tell me that i have to call century link. This is *** There needs to be a lawsuit or something to stop these people. It's a scam!!!! When i did have the phone they called it and they talked to me husband. I wasnt home but they told him that they were century link and that it was demanded that he have a long distance carrier added to what centurylink offered. My husband didn't know what to do so he just went with it. I told my husband after he told me all this that was that if it really was century link they would call my cell not the phone line and if it was so demaned that i have it they should of called me no matter what. This needs to stop not just for me but for everyone!!!!
Loss:
$119
Cons:
- Unathorized charges
Reason of review:
Problems with payment
Preferred solution: Full refund
Anonymous
USBI SCAM Beware!
They took advantage of a senior no permission from me the head of household. SCAM is there a class action suite yet? I don't need a long distant carrier. It was just added in. No permission here. I am so disappointed and very concerned that my information my phone number became available to this company. Beware out there check your bill! I called and they are sending a recording of the conversation that supposedly took place to sign up for this. USBI needs to be investigated is there a Class Act Action again this company? Does anyone know? To be continued........................
Reason of review:
Problems with payment
1 comment
Merwin Mrx
I don't know what legal issues are pending against them, however, I received a bill today and tried to make them produce information in regards to it and they cannot. I will be reporting it Monday morning to the State of Pennsylvania Attorney General, other state & federal politicians in my area, as well as, the 4 major television stations here! Good Luck!
Anonymous
They scammed me and used my phone company to bill me.
Rating Details
this company is a scam company. They use your phone company to bill for them. I do not know why your very own phone company would accommodate a scam like this but they do. And, they have a memorized excuse for doing so. I think this might be a scam too because you have to enter at least 100 words. I have never heard of such a thing. You cannot trust anyone any more. ss sssssssssss sssssssssss sssssssssssss sssssss s s s s s s s s s s s s s s s s s s s sssss ssssssss sssss ssssss s sssssss sssssssssss ssss ssss sssssss sssss s s ssssssssss sssssss ssssss ssssssss ssssssssss sssss s s s ssssssssss sssssssssss sssssssssss ssssssss ssssss sssssss sssssss sssssssss ssssssssss ssssssss ssss sssss sssssss sss
Loss:
$100
Cons:
- Scam company
Reason of review:
pissed!!!!
Preferred solution: Full refund
Anonymous
Usbi Customer Care Review
Called their HQ to cancel. Message said wait time 30-60 mins or leave phone # and someone will get back to me within 24-72 hrs. Obviously a stall tactic to hope you just give up and continue paying for their "service". What a scam. Does the FCC know about these theives?
Reason of review:
Poor customer service
Anonymous
Americatel Long distance charges
HI, I work for Americatel Long Distace customer service and we have the same issue. On the AT&T invoices(for example and if the bill is not separated) appears AT&T local charges $20.00, Americatel LD $5.00 and USBI another $5.00. Allow me to explain customers, that we do not have anything to do with USBI. When you are making the payment for your outstanding balance , you pay for your local and LD only not USBI. As I have understand, USBI is a third party company who collects unauthorized debts, any kind of debts.
Anonymous
Malibu, California
Fraudulent Services Offered in California
Rating Details
Frontier Communications bought Verizon's business in Malibu, CA. so I contact Frontier to order BASIC phone service when I moved. But the call was routed (by Frontier?) to a bunch of crooks at USBI. The sales guy insisted that the internet + phone at $65 per month was the best deal and that phone alone was $70 per month. I said no it should be more like $20 per month. But on three separate calls they insisted that they were right. We ordered the service. Turns out that Frontier is incapable of offering internet on my street and has NEVER offered it. But they charged me to deliver a DSL modem that I never receiced. When I called to CANCEL the charges, they added insult to injury by charging me an EARLY TERMINATION fee for cancelling internet service!! Service that they could never have offered. I have made a dozen calls to Frontier/USBI, on each call they take over an hour. Each call they promise to issue credits. Each bill gets higher and higher with no credits. USBI hides behind Frontier. The bills come from Frontier. The techs come from Frontier. The phone numbers are Frontier. They seem like crooks in bed together.
Loss:
$400
Cons:
- Customer service agents
- Any part of this business
Reason of review:
Order processing issue
Preferred solution: Full refund
Anonymous
Edison, New Jersey
ITS USBI NOT YOUR PHONE COMPANY
Rating Details
I WORK FOR AT&T's CUSTOMER SERVICE DEPARTMENT, WHEN YOU SEE A CHARGE ON YOUR BILL WITH A USBI CHARGE. DO NOT BLAME YOU PHONE PROVIDER. YOU NEED TO CONTACT THE USBI COMPANY. USBI IS SUCH A SMALL COMPANY THEY ARE NOT LARGE ENOUGH TO BILL ON THERE OWN SO THEY DO MASKED BILLING WITH YOUR SERVICE PROVIDER. WHAT THEY DO IS THEY GET AHOLD OF ANY BIT OF INFROMATION ABOUT YOUR ACCOUNT AND THEY TAKE YOUR PIC CODE (LONG DISTANCE CODE) AND THEY CHARGE YOU FOR THIS LONG DISTANCE IS A THING YOU DONT NEED MUCH AUTHORITY TO CHANGE. WHAT YOU DO TO PREVENT THIS IS CONTACT YOUR LOCAL SERVICE PROVIDER AND HAVE THEM PUT A FREEZE ON YOUR LONG DISTANCE TO PREVENT ANY THIRD PARTY LONG DISTANCE PROVIDER FROM STEALING THE ACCOUNT INFORMATION. IF YOU HAVE ALREADY BEEN CHARGED BY THE USBI COMPANY YOU NEED TO CONTACT THEM NOT YOUR SERVICE PROVIDER THEY HAVE NOTHING TO DO WITH THE CHARGE EVEN IF IT IS ON THE BILL. THANK YOU, YOUR LOCAL FRIEND IN THE CUSTOMER SERVICE DEPARTMENT WHO IS TIRED OF GETTING CALLS ABOUT THIS USBI CHARGE ***
Laura Rtm
Washington, United States
Who The *** is USBI???
Rating Details
Called Centurylink to cancel their service a month in advance and got a different phone and internet service. I got a bill the following month and payed it. Okay they reassured me it was the last bill. Another month passes by and I get another bill? I call and ask wtf is this bill. I already payed the final payment. Centurylink gave me the number 1-88*-481-**** because they are the third party charging me.Who the *** is this and who authorized them, stupid ***. Who do I call to complain/sue/file a report!?? Any help is appreciated. These people are scammers, and why or how is centurylink affiliated?? *** all of them.
Loss:
$200
Cons:
- Customer service agents
- Customer service
- Service
Reason of review:
Pricing issue
Preferred solution: Full refund
1 comment
Guest-1204901
I have had the same thing happen, However I have told centurylink that I am refusing to pay until this is credited. I am so pissed at this company.
Anonymous
Kingsville, Texas
Workplace Scam
4-25-16 I received a bill from ATT and began to review as part of my job as Bookkeeper. Our bill was about $200 more for the past 3 months. Found billing from USBI, called and they played a recording from one of my employees agreeing to this change in service. They even had said employees personal information. The recording was bogus, a complete fabrication. This company needs to be put down. They have cost my company over $700. Beware people ! IN this day and age, anyone can produce a recording and steal from you. Currently working with ATT and attempting to get credit for past charges.
Reason of review:
Pricing issue
Anonymous
Denver, Colorado
AMERICA NET AND USBI HORRIBLE!
Rating Details
TALK ABOUT SLEAZY BUSINESS PRACTICES. SOMEHOW MY LONG DISTANCE GOT SWITCHED OVER TO THEM. I DID NOT AUTHORIZE THEM TO DO THIS AND NOW CHARGES OF ALMOST 300.00 HAVE ACCRUED. THIS KIND OF PRACTICE IS APPALLING AND THE COMPANY SHOULD BE SHUT DOWN. RUN AWAY SCREAMING! TALK ABOUT SLEAZY BUSINESS PRACTICES. SOMEHOW MY LONG DISTANCE GOT SWITCHED OVER TO THEM. I DID NOT AUTHORIZE THEM TO DO THIS AND NOW CHARGES OF ALMOST 300.00 HAVE ACCRUED. THIS KIND OF PRACTICE IS APPALLING AND THE COMPANY SHOULD BE SHUT DOWN. RUN AWAY SCREAMING!
Loss:
$289
Cons:
- Misleading
Reason of review:
didn't authorize charges to my century link bill
Preferred solution: Full refund
Anonymous
Fremont, North Carolina
OWNER OF A FLORIST IN BAYBORO NORTH CAROLINA
I HAD BEEN BILLED BY USBI SINCE SEPT. 2015 A TOTAL OF $62.86. WHEN I CALLED MY PHONE COMPANY ABOUT THIS BUSINESS THEY GAVE ME THE PHONE NUMBER FOR USBI. I DID GO ON THE INTERNET AND LOOK THEM UP, WANT A SCAM. WHEN I CALLED SHE SAID THEY WOULD CALL ME BACK TODAY WITH THE RECORDING OF ME SAYING I APPROVED THE CHANGE. WHEN THE LADY PLAYED IT FOR ME THERE WAS SO MUCH STATIC. YOU COULD HEAR A MAN ASKING QUESTIONS AND A WOMAN SAYING YES OR NO. IT WAS NOT MY VOICE. I HAVE A VERY STRONG SOUTHERN VOICE, THAT LADY DID NOT. I TOLD THE PERSON, THAT WAS NOT ME FOR I WAS NOT AT WORK THAT DAY AND SHE INSISTED THAT WAS ME. WANT A SCAM AND THEY GET AWAY WITH IT ALL THE TIME FOR ALL THE COMPLAINTS I SEE ABOUT THEM. SHE IS GIVING ME $25.44 REFUND. BE CAREFUL OF ANY TELE MARKETERS. THANKS FOR LETTING ME EXPRESS MY FEELINGS.
Loss:
$66
Cons:
- Any part of this business
Reason of review:
Poor customer service
Anonymous
Glendale, California
Usbi Billing Department Review
Rating Details
Worst experience ever!! How is it possible??? they force to pay money for their service we were unaware of, the agents and management stuff are talking in a viperous tone!! They are basically stealing money!!!! Shame on you!!!
Reason of review:
Poor customer service
Anonymous
West Little River, Florida
Other Product Review
Rating Details
Ya estoy cansada de esta propaganda Siempre *** lo mismo ya no quiero que llamen si les digo que es no y esa Karol dormida que trabajo es eso asi es facil cobral y cojer a las gente de PEN_ _ _ _.pero conmigo no.Porfavor no quiero que llamen por que voy a demandarlos.
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They did it to me also