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These unauthorized charges have been happening for a yr now. I'm getting sick and tired of this. They charge me 9.95 each month for services i don't want and i have no need for because there is no phone to be charging. I'm using centurylink. They have been some what...
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1.0
I didn't like
  • Unathorized charges
#1122898
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this company is a scam company. They use your phone company to bill for them. I do not know why your very own phone company would accommodate a scam like this but they do. And, they have a memorized excuse for doing so. I think this might be a scam too because you have...
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1.0
I didn't like
  • Scam company
#984613
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HI, I work for Americatel Long Distace customer service and we have the same issue. On the AT&T invoices(for example and if the bill is not separated) appears AT&T local charges $20.00, Americatel LD $5.00 and USBI another $5.00. Allow me to explain customers, that we...
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#952704
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Usbi Customer Care Review

USBI
#1001114
Called their HQ to cancel. Message said wait time 30-60 mins or leave phone # and someone will get back to me within 24-72 hrs. Obviously a stall tactic to hope you just give up and continue paying for their "service". What a scam. Does the FCC know about these theives?
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Usbi Billing Department Review

USBI
#805694
1.0
Details
Worst experience ever!! How is it possible??? they force to pay money for their service we were unaware of, the agents and management stuff are talking in a viperous tone!! They are basically stealing money!!!! Shame on you!!!
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
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Other Product Review

USBI
#778018
5.0
Details
Ya estoy cansada de esta propaganda Siempre *** lo mismo ya no quiero que llamen si les digo que es no y esa Karol dormida que trabajo es eso asi es facil cobral y cojer a las gente de PEN_ _ _ _.pero conmigo no.Porfavor no quiero que llamen por que voy a demandarlos.
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Exchange, Refund and Cancellation Policy

Long-Distance Provider Review

USBI
#489615
Never authorized for this long-distance providers
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I WORK FOR AT&T's CUSTOMER SERVICE DEPARTMENT, WHEN YOU SEE A CHARGE ON YOUR BILL WITH A USBI CHARGE. DO NOT BLAME YOU PHONE PROVIDER. YOU NEED TO CONTACT THE USBI COMPANY. USBI IS SUCH A SMALL COMPANY THEY ARE NOT LARGE ENOUGH TO BILL ON THERE OWN SO THEY DO MASKED...
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1.0
#889562
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Frontier Communications bought Verizon's business in Malibu, CA. so I contact Frontier to order BASIC phone service when I moved. But the call was routed (by Frontier?) to a bunch of crooks at USBI. The sales guy insisted that the internet + phone at $65 per month was...
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1.0
I didn't like
  • Customer service agents
  • Any part of this business
#882493
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Called Centurylink to cancel their service a month in advance and got a different phone and internet service. I got a bill the following month and payed it. Okay they reassured me it was the last bill. Another month passes by and I get another bill? I call and ask wtf...
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Anonymous
Anonymous

I have had the same thing happen, However I have told centurylink that I am refusing to pay until this is credited. I am so pissed at this company.

1.0
I didn't like
  • Customer service
  • Service
  • Customer service agents
#838006
Reply to reviews

4-25-16 I received a bill from ATT and began to review as part of my job as Bookkeeper. Our bill was about $200 more for the past 3 months. Found billing from USBI, called and they played a recording from one of my employees agreeing to this change in service. They...
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Kingsville, Texas
#835865
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I HAD BEEN BILLED BY USBI SINCE SEPT. 2015 A TOTAL OF $62.86. WHEN I CALLED MY PHONE COMPANY ABOUT THIS BUSINESS THEY GAVE ME THE PHONE NUMBER FOR USBI. I DID GO ON THE INTERNET AND LOOK THEM UP, WANT A SCAM. WHEN I CALLED SHE SAID THEY WOULD CALL ME BACK TODAY...
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Fremont, North Carolina
I didn't like
  • Any part of this business
#828959
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TALK ABOUT SLEAZY BUSINESS PRACTICES. SOMEHOW MY LONG DISTANCE GOT SWITCHED OVER TO THEM. I DID NOT AUTHORIZE THEM TO DO THIS AND NOW CHARGES OF ALMOST 300.00 HAVE ACCRUED. THIS KIND OF PRACTICE IS APPALLING AND THE COMPANY SHOULD BE SHUT DOWN. RUN AWAY SCREAMING!...
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1.0
I didn't like
  • Misleading
#819890
Reply to reviews
I just found the charges been put on AT&T bill for the past 4 or more years by USBI for long distance service that was never used. AT&T was billing mme and additional $33.95 per month for long distance as well?? It looks like AT&T si washing their hands from this...
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#793045
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